FAQ
What is the average shipping time?
Once shipped, the average delivery time is 7-15 business days, depending on where in the world you are located.
Is there a processing time?
Yes. The processing time for orders is usually 1-3 business days. We may be running under minor delays due to the high volume of orders we are receiving, so if you do not receive your tracking information within 1-3 days, please do not worry.
What do I do if I ordered the wrong product?
If you ordered the wrong product, please reach out to our customer support team at support. If your product has already been shipped out, we can’t guarantee that we’ll be able to ship you the correct one.
Is there a warranty on the product?
Of course! We offer a 30 day guarantee which covers any accidents that may happen to your lamp within the first 30 days of purchasing.
What type of payment methods are accepted?
We accept Visa, Mastercard, American Express, and PayPal.
Do you ship world-wide?
Yes! We offer shipping to most countries around the world 🙂
How can I find my tracking number?
Easily! Once your order is shipped, you will receive a shipping update email with your tracking number.
How can I track my order?
You can track your order right on our website. All you need to do is go to our “track your order” page, and insert your order’s tracking number. If you can’t find the “track your order” page.
What if my order comes in damaged?
Contact us ASAP! If your order comes in damaged in any way, shape, or form, please do not hesitate to contact our support team so we can make it right.
I have entered an out-dated, or incomplete address. What should I do?
If you think you have provided the wrong address, please get in contact with our support team as soon as you can.
What if I couldn't find my question?
If your important question was not answered, please don’t hesitate to contact our support team at admin@chillsso.com, as we would love to further assist you with anything you need!